Frequently Asked Questions

Click Sign Up on the Slotochu Casino homepage, fill in the registration form, and confirm the creation of your account. You'll be taken straight to the deposit page, and a welcome email will be sent to the address you registered with. Once your account is verified, you can start playing right away.

No. Only one registered account per person is allowed, in order to keep things fair for all players.

The quickest way is to click Sign In, then select Forgot Password? You'll receive an email with a link to set a new password — the whole process takes about 30 seconds. If you can't reset it yourself or can't access your email, contact our support team via live chat or at [email protected], and once we've verified your identity, we'll reset it for you.

First, check your spam or junk folder, as some email providers filter it there by mistake. If it still hasn't arrived, reach out to our support team via live chat or at [email protected], and we'll gladly resend it.

Deposits are typically processed within 30 minutes and can be checked in the My Balance section of your account.

Every withdrawal request is reviewed by our team before it's sent to your chosen payment provider. This review usually takes up to 24 hours. Once approved, the actual time it takes for the money to reach you depends on your payment provider.

We do not charge fees for deposits. However, your payment provider may apply its own transaction fees. Withdrawal fees charged by the payment provider are the player's responsibility.

The minimum deposit amount is £/€20.
The minimum withdrawal amount is also £/€20.

Standard withdrawal limits are:

• £/€1,000 per day
• £/€3,000 per week
• £/€10,000 per month

Higher withdrawal limits may be available for high-value depositors.

Yes, all our games comply with RNG (Random Number Generator) certification requirements and the terms of our gaming license to ensure fairness.

Yes. You can play directly from your mobile browser, and the Slotochu Casino App is also available to install for an even more convenient gaming experience.

In rare cases where a game freezes before a round is complete, the round is typically played out on our server, and any winnings are automatically credited to your account. We know how frustrating a crash can be, so we have a clear process in place to make sure it's handled fairly.

This can happen if a round was interrupted by a lost internet connection, the game window being closed too early, or a technical issue. Contact our support team via live chat or at [email protected], and we'll be happy to help sort it out.

Slotochu Casino uses SSL encryption and up-to-date anti-fraud measures to ensure full financial security for our players. Your personal information is kept private and used solely to provide you with our gaming services. For more details, please see our Privacy Policy page.

You can upload the required documents directly through your profile, in the verification section of your account. Simply select the document type, attach clear photos or scans, and submit them for review.

Verification usually takes up to 24 hours. If there's a delay, feel free to contact our support team via live chat or at [email protected] to check on it.